uokk Privacy Policy — Your Information Is Our Responsibility

1 Purpose and Scope of Data Collection

uokk collects certain necessary information from users in order to operate its services properly. This information is collected solely to improve your experience, ensure secure transactions, and enhance the quality of our services.

1.1 Information Provided Directly

The information you provide during registration and account management includes:

• Full name, date of birth, and nationality
• Email address and mobile number
• Residential address (city, district, and postal code)
• National ID card or passport details for identity verification
• Payment method details (bKash, Nagad, Rocket, or Upay account number)

1.2 Automatically Collected Information

When you use our platform, certain technical information is collected automatically:

• IP address and device identification number
• Browser type, operating system, and screen resolution
• Time spent on the platform, pages visited, and click patterns
• Usage time and bandwidth-related information
• Cookie and session data (see details below)

2 How Information Is Used

uokk uses the collected information for the following legitimate purposes. We never sell your information or transfer it to third parties for commercial gain.

2.1 Account and Service Management

• Account registration and identity verification (KYC process)
• Ensuring login security and two-factor authentication
• Processing deposit and withdrawal transactions
• Providing bonuses, cashback, and promotional offers
• 24/7 support services and complaint resolution

2.2 Security and Fraud Prevention

• Protection against unauthorized access to accounts
• Detection and prevention of suspicious transactions
• Compliance with anti-money laundering (AML) regulations
• User age verification (for users aged 21 and above only)

2.3 Service Improvement

• Improving platform performance and usability
• Personalizing the gaming experience
• Identifying and resolving technical issues
• Planning the addition of new features and services

3 Data Protection Measures

uokk gives the highest priority to protecting your personal information. We apply industry-standard technical and organizational measures to ensure your information never reaches unauthorized individuals.

3.1 Technical Protection

• SSL/TLS Encryption: All traffic between your browser and our servers is fully encrypted
• Encrypted Database: Sensitive information is stored in an encrypted state
• Firewall Protection: Industry-standard network security measures
• Regular Security Audits: Periodic audits conducted by third-party experts
• Two-Factor Authentication (2FA): An additional layer of security for your account

3.2 Organizational Protection

Only authorized staff can access user information, and they operate under strict confidentiality agreements. Our data protection training program is conducted on a regular basis.

4 Sharing Information with Third Parties

uokk does not sell or rent your personal information. However, limited information may be shared with third parties in the following cases where it is essential for operating our services:

4.1 Payment Processors

Financial information necessary to complete transactions is shared with payment providers such as bKash, Nagad, Rocket, and Upay. These providers are governed by their own privacy policies.

4.2 Identity Verification Services

Identity document details may be verified with authorized KYC service providers for the purpose of account security and fraud prevention.

4.3 Legal Obligations

In cases of court orders, government directives, or legal obligations, necessary information may be provided to the relevant authorities. In such situations, we will only provide information within the legally permitted scope.

A Data Processing Agreement (DPA) is always executed when sharing information with third parties.

5 Cookies and Tracking Technologies

uokk uses cookies and similar technologies to improve your browsing experience and ensure the functionality of the platform.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings (such as language selection).
• Analytics Cookies: Used to understand platform usage patterns — completely anonymous.

5.2 Cookie Management

Most cookies can be controlled or deleted through your browser settings. However, disabling essential cookies may limit some features of our platform.

6 Data Retention Period

uokk retains your personal information only for as long as it is necessary to fulfill the relevant purpose or as required by legal obligations.

6.1 Active Accounts

Transaction and account-related information is retained throughout the entire period your account remains active and for the applicable legal period after the account is closed.

6.2 Retention Due to Legal Obligations

Transaction and identity-related information must be retained for a specified period in accordance with financial regulatory requirements. After this period, the information is securely deleted or anonymized.

7 User Rights

As a user of uokk, you hold the following rights regarding your personal information:

7.1 Right to Access Information

You have the right to know what kind of information we hold about you. Upon contacting our support team, we will provide you with a copy of your stored information.

7.2 Right to Correct Information

If there is any incorrect information in your profile, you have the right to have it corrected. Information can be updated through account settings or via support.

7.3 Right to Delete Information

In certain circumstances, you have the right to request the deletion of your personal information. However, we may be required to retain certain information for a specified period due to legal obligations.

7.4 Right to Object to Processing

You have the right to object to the use of your information for marketing communications or data analysis purposes.

To exercise any of the above rights, please contact our support team: [email protected]

8 Protection of Minors

uokk strictly operates for individuals aged 21 and above only. We do not intentionally collect information from anyone under the age of 21.

Age verification is mandatory during the registration process. If we become aware that a minor has created an account, that account will be immediately closed and all associated information will be securely deleted.

9 International Data Transfers

In some cases, your information may be stored or processed on servers outside Bangladesh. For such transfers, we ensure that data protection standards are maintained and appropriate safeguards are in place.

When transferring data to third countries, we use Standard Contractual Clauses and other recognized protection methods.

10 Changes to This Policy

uokk reserves the right to update this Privacy Policy from time to time. If there are any significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address
• The "Last Updated" date at the top of this page will be changed
• A notification will be displayed on your first login

Continuing to use the platform after the updated policy is published will be considered as your acceptance of the updated policy. We recommend visiting this page regularly.

11 Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact our support team. We provide assistance 24 hours a day, 7 days a week, according to Bangladesh Standard Time (BST, UTC+6).